Delivery time depends on your location. At CAZALOR, we aim to dispatch orders within 24 to 48 hours. Estimated shipping durations vary per country. You can find detailed delivery times on our Shipping Information page. We select our delivery partners based on speed and reliability to ensure smooth service.

You have 14 days from delivery to return eligible items. Products must be unworn, unwashed, and returned in original packaging with tags. CAZALOR does not cover return shipping or duties. Keep your tracking receipt returns without proof will not be accepted.

Use our Returns Portal on the website to start your return. Follow the step-by-step instructions. Items must be securely packaged and in original condition to avoid delays or rejection.

Once your order has been successfully processed and dispatched from CAZALOR, you will receive a detailed shipping confirmation via email. This email contains a tracking number along with a direct link to the courier’s tracking page. You can use this information to follow your parcel every step of the way. Please allow up to 48 hours for tracking updates to appear. Check your spam or junk folder if the email doesn't show up.

Returns are not accepted for:

1. Underwear (incl. socks)

2.Products marked as “Final Sale”

3. Items returned after 14 days

4. Worn or damaged items not pre-approved

After your return reaches our logistics center, it's forwarded for inspection. Once approved, you can receive a refund via:

• digital CAZALOR gift card (processed in 2–3 business days)
  
• original payment method (in 7–10 business days)

Email notifications are sent at each step.

We support various secure payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, Amex, UnionPay)
  
• Local option like (iDEAL)
  
• Paypal
  
• Apple pay, Google Pay
  
• CAZALOR Gift Cards & store credit

Note: Buy Now, Pay Later services like Klarna are currently unavailable.

Returns are not accepted for:

1. Underwear (incl. socks)

2.Products marked as “Final Sale”

3. Items returned after 14 days

4. Worn or damaged items not pre-approved

Return shipping costs are the responsibility of the customer. This includes any customs fees or import duties associated with returning goods. We strongly recommend using a trackable shipping method and retaining your proof of shipment. Returns sent without tracking or proof of postage cannot be verified and may be declined.

Returning or exchanging an item at CAZALOR is a simple process. You have up to 14 days from the day of delivery to decide whether you want to return or exchange your order. All returns must be registered via our Returns Portal, which you can access on the returns section of our website.

Please ensure that returned items are in unworn and unwashed condition, with all original tags and packaging included. Returns that do not meet these conditions will not be accepted.

Once your returned item is received and approved by our warehouse, your refund will be processed. You can choose a digital CAZALOR gift card which is issued within 2 to 3 business days, or request a refund to your original payment method, which usually takes 7 to 10 business days.

You will receive a confirmation email when your refund is completed.

After we receive and inspect your return, your exchange will be processed within 10 business days. In most cases, it takes less than a week. Once your new item is shipped, you’ll receive a shipping confirmation with tracking details.

Yes, you can exchange your item as long as it meets the return conditions. Exchanges depend on stock availability. If the desired replacement item is not in stock, our team will contact you to offer an alternative product or a store credit.

The shipping costs for sending the replacement item will be covered by CAZALOR.

We encourage customers to return their items within 14 days of delivery. However, if you missed this window, contact our customer service team. We may still be able to offer an exchange or store credit, depending on the situation.

If your requested exchange item is no longer available when we receive your return, our team will reach out to offer alternative solutions. This can include selecting a different item or receiving a store credit for future use.

If your order arrives with visible damage or a manufacturing defect, please contact us immediately. Send us clear photos and a description of the issue. Our support team will assess the case and arrange the best possible solution, whether that's a replacement, refund, or credit.

Your order number can be found in your confirmation email, which is sent immediately after purchase. It usually contains five or more digits. If you didn’t receive this email, check your spam folder or contact our support team to retrieve it.

At CAZALOR, we want you to feel confident in your fit. Each product page includes a “Size Chart” located just below the size selection menu. This helpful tool lets you find your ideal size based on chest, waist, and total length.

Yes! You can purchase digital CAZALOR gift cards directly through our website. Simply select the desired amount, add the card to your cart, and proceed to checkout. During purchase, you’ll have the option to include a personal message and enter the recipient’s email address. Once completed, the gift card will be delivered instantly via email along with redemption instructions.

To ensure your CAZALOR items stay in top condition, it’s essential to care for them properly. Follow these 10 key steps for washing both bottoms and topwear:

1. Read the Care Label: Every garment has specific washing instructions – always follow these.
   
2. Separate by Color & Fabric: Wash lights and darks apart; delicate items should be washed separately from heavy fabrics.
   
3. Pre-Treat Stains: Use a mild stain remover or detergent for visible marks before washing.
   
4. Select a Gentle Cycle: Delicates benefit from a slower, softer wash.
   
5. Use Mild Detergent: Avoid strong chemicals or bleach.
   
6. Read the Care Label: Prevent shrinkage and fading by washing cold.
   
7. Wash Inside Out: This protects the outer fabric and maintains color.
   
8. Avoid Overloading: Give your garments space to move freely in the drum.
   
9. Air Dry or Tumble Dry Low: Avoid high heat – it damages elasticity and fabric.
   
10. Iron or Steam as Needed: Use the lowest setting and always follow label instructions.

If the size or color you're looking for is out of stock, no worries. Simply click the “Size out of stock?” or “Notify me” button next to the product, then enter your email address. As soon as your desired item is restocked, you’ll receive an automatic notification in your inbox. This way, you won’t miss out when it becomes available again.

We stand behind the craftsmanship of our collections. All CAZALOR items are covered by a limited warranty against manufacturing defects for a specific period starting from the delivery date. This includes things like defective stitching, zippers, or fabric flaws. Please note that our warranty does not cover damage due to wear and tear, misuse, or failure to follow care instructions. For any concerns, contact our customer support team with clear photos and a description of the issue.

As soon as your order is placed, we send a confirmation email with your order number, items purchased, and shipping address. If you haven’t received it:

• spam/junk folder
  
• email address was entered correctly
  
• our support team with your full name and approximate time of order
  

We’ll resend the confirmation and check your order status.

Free shipping

- Over €100: Free shipping to the Netherlands, Belgium, Germany, France and the UK
- Over €150: Free shipping to the rest of Europe and worldwide

Standard shipping costs
- Netherlands €5.95
- Belgium, Germany, France, UK €8.95
- Rest of Europe €12.95
- USA, Greece, Malta €15.95
- Middle East, Asia, Oceania, North America €19.95

Due to our fast processing system, it’s not possible to change or cancel your order once it has been placed. If you made a mistake with your address or order, contact our customer support team immediately – if your parcel hasn't shipped yet, we’ll try our best to assist.

Otherwise, you can return the item(s) once they are delivered.

At CAZALOR, we aim to process and prepare your order within 24 to 48 hours after it’s placed. Orders submitted on weekdays before 11:00 PM CET are often shipped the same day. Orders placed later or during weekends are processed the following business day.

Once your order is dispatched, you'll receive a confirmation email with tracking details. Shipping durations may vary by location, but we work with reliable courier services to ensure timely delivery.

Yes – all prices shown on CAZALOR include VAT and applicable taxes. You won’t encounter any unexpected fees at checkout or upon delivery.

Absolutely. CAZALOR ships worldwide using trusted carriers like POST NL, DHL, UPS, DPD, and regional postal services. Whether you’re in Europe, North America, or elsewhere, we do our best to reach you.

You can view estimated delivery times and rates on our Shipping Information page, or during checkout when selecting your country.

If your tracking says “delivered” but the parcel hasn’t arrived:

1. Double-check your address and mailbox

2. Ask neighbors or building reception if they accepted it

3. Check for delivery notes from the courier

4. Contact the shipping carrier with your tracking number

5. Reach out to CAZALOR customer support if it’s still missing

In rare cases, you may need to file a claim with the courier. We'll help you with this process if needed.

If you’ve entered an incorrect address, contact us immediately. If your order hasn’t shipped yet, we may be able to update it.

If it has already been dispatched, reach out to the carrier directly to request a redirect, though this may involve extra fees and is not always guaranteed. Always double-check your shipping details before confirming your order.

If you are a journalist, media outlet, content creator or publication and you wish to feature or collaborate with CAZALOR, we would love to hear from you.

Please direct all media and press-related inquiries to our dedicated email address:

📧 info@cazalor.com

We aim to respond to press requests within two business days and are happy to provide press kits, product samples or interviews upon request.

We are always on the lookout for creative, driven and talented individuals to join the CAZALOR team. Whether your expertise lies in fashion design, e-commerce, logistics, or digital marketing, we welcome your interest.

To apply or inquire about opportunities, please send your CV and motivation to:

📧 Info@cazalor.com

Let us know what you're passionate about and how you believe you can contribute to our brand.

Our customer care team is available to help you with any questions about orders, returns, sizing, payments or anything else related to your shopping experience with CAZALOR.

You can reach us by sending an email to:

📧 info@cazalor.com

Alternatively, you can use the contact form on our website under the section Help or Contact. We are available seven days a week and always aim to provide fast, friendly and accurate support.

We try to respond to all inquiries within 48 hours, but in most cases you will hear from us much sooner. During weekends or busy sale periods, replies may take a little longer, but we always do our best to assist you as quickly as possible.